The Shaq Endorsement

Wheaties wanted Shaq to be on the cover after he won his first championship with the Los Angeles Lakers. He declined.

Wheaties wanted Shaq to be on the cover after he won his second championship with the Los Angeles Lakers. He declined.

Then Shaq told his people to call Frosted Flakes or Fruit Loops and he would be happy to be on the cover of that. He turned down Wheaties because he never ate it so he said he can’t do it.

Shaq says of his brand deals  “People look at them as endorsements. I look at them as partnerships.” He added “I’m very picky. If I’m not in tuned to the product, if I don’t like the product I won’t do it.”

Superstar athletes have global influence, persuasive power and wider reach. Influencer marketing is popular than ever and their impact on consumer behavior is profound. A Forbes article cited “authenticity is the key to capture the heart of today’s consumer.” The same article also cited that “PepsiCo Gatorade and FRS refuse to hire celebrities who have never used their products or don’t like them. FRS in fact, requires each to have a true, authentic story behind their passion for the FRS products.” Endorsing products that the athletes actually use not only creates more trust among their target audience, it also tremendously benefits the brand. Authenticity is the way to go.

Wouldn’t it be nice when athletes actually use the products they endorse? How often does Beyonce drink Pepsi or LeBron eats McDonalds? Whose responsibility is to inform the consumer about the not so healthy benefits of frequently drinking Pepsi or eating at McDonalds? Or should we just leave all the decision making to consumers because ultimately in a capitalist society all they want is better choices?

Bajeko Sekuwa in Queens

Bajeko Sekuwa, a popular restaurant chain with roots in Kathmandu, Nepal recently opened its doors to the public in Queens, New York City. The 21 Google reviews include rave reviews of the Himalayan grill such as:

I have been there thrice in two days. What more can I say? The food is delicious and the price is very reasonable. I highly recommend this place to anyone looking for great tasting food. Enjoy!

Good food and nice hospitality. Worth visiting with friends or family. Highly recommend!
Good food and service…prices are bit high but worth it..
Amidst the 5 star reviews, there are a few 1 or 2 star reviews citing their high prices. On those few reviews, there is a response from the owner but it’s not personalized neither addresses the concern directly. The restaurant can write a more personalized message to each person posting a Google review. This would make the reviewer feel like he or she was heard plus it shows to other people that this restaurant is proactive in their customer service. Customer care is a long term strategy. You have to be absolutely passionate about service. If you’re looking at customer service as just part of your job description but don’t really care enough, you won’t get far much.
Bajeko Sekuwa is off to a very good start in Queens. By putting the customers first, listening to their feedback/suggestions and improving upon them will do wonders for the restaurant for years to come. I previously wrote about how the restaurant can prosper in New York. Rooting for Bajeko Sekuwa to continue to thrive.
P.S. I will soon post my restaurant review when I visit Bajeko Sekuwa in person.

Good terms

There will come a time when your goal/vision/ambition might be different than where the company is heading towards. That’s a given. It doesn’t always workout the way you initially thought it would.

When that moment to go your separate ways comes knocking, what do you do? Do you thank people for the opportunity that was given to you? Do you hold animosity towards any individual, team or the organization for the fallout? Or no matter what caused the fallout, do you still hold your head up and treat people with respect and thank them.

It’s too easy to get emotionally charged up and get negative if something does not work out. But the “better you” should always be positive, thank the people around you and walk away gracefully. Leave on good terms if it comes to it.

Image source: https://besomebodyblog.com

Travel is the only thing you buy that makes you richer

Whoever said that could not have said it any better.

What is travel? A better question might be what do you experience when you travel. When I travel, I feel alive. It makes me realize that the world is so much bigger than where I currently am. Although technology has brought so many places (almost all) around the world much closer to us, being physically in that location is what truly does justice. Nothing beats those moments. It’s not just that you somehow know what to expect of the place based on the YouTube videos, websites or blogs you visit; it’s so much more than that.

Nothing beats taking the step to see the world for yourself. Go travel to learn, live and to discover the world.

Secret of keeping the talent

People like to be appreciated. Simple as that. That’s the secret to keeping your most talented people in the team.

Some managers appreciate the little things their team members do. Other managers appreciate when the team members complete a major project or reach a milestone. Whatever your preference, just remember to appreciate when results are delivered by your team.

The Subway Ride

Swiping the metrocard, I rush downstairs to catch the subway

Knowing well that the next one is just a few minutes away

The New York City speed makes me this way

5 days a week, I’m like this everyday

 

Cultures from all walks of life moving in sync

All in one compartment sharing the day’s journey and we don’t blink

The tourists look over their map while the teenagers take a snap

The homeless shares his story while some commuters nod on rap

 

This beautiful circus unfolds in a given New York day

If you can make it here, you can make it anywhere is what they say

It could be the exact route, however the commute is never the same

Locals, tourists and station performers all captured in a frame

 

Aspiring and established musicians keep us entertained in the crowd

Some pause to appreciate and are very proud

Subway shopkeepers are numb to the commuters’ sound

Thousands spend so much of their day underground

 

There is a different world up above the subway station

We share a New York minute on our way to the destination

Travelling on a subway is the best way to experience this city

The subway ride is one of a kind in New York City

 

 

 

 

 

 

 

Giving back

You have to feel the responsibility. No one can make it alone. There is always someone, a group or a community helping you to succeed. It’s only right to do your part and give back.

Giving back not only consists of financial help. Contributing your time to a project that you are passionate about, mentoring someone/group, helping others or just being there for someone not related to you goes a long way. When you give back, you also feel good about yourself and make your life more meaningful. It is also important that you are contributing to making the world a better place no matter how “small” or “big” your contribution is.

We can make a difference everyday.

 

Joy of completion

The joy of completing a book is priceless. I’m excited to acquire new knowledge and perspective by picking books on a variety of subjects. I recently picked up a book that was on my colleague’s table and started reading a few pages. I decided I wanted to finish this book, kept on reading and I’m very happy to say that I’ve finished it now.

Reading a book fills up the time between waiting for subways in NYC and all “the in betweens” that come up throughout a given day. I highly recommend keeping a book or two in your backpack. No matter what your day looks like or brings, you can easily make it productive, fun and fulfilling by reading.

 

 

Thank You, YouTube

Dear YouTube,

Thank you.

You have provided a platform to show the world how beautiful and amazing Nepal is. From the natural beauty all across Nepal to the vibrant and colorful life of the capital Kathmandu, you gave everyone a glimpse of life as a local.

We are rich in culture, tradition and heritage. We are more than just mountains, lakes and valleys. We are people who are genuinely humble, hospitable and happy. We welcomed you inside our homes, villages and country to help us show the world how wonderful it is to be in a place like Nepal.

Thanks again.

Nirmal

 

 

Touristanbul: A traveler’s review

Recently, I flew from Kathmandu to Istanbul and my final destination was New York City. I decided to fly through Turkish Airlines this time and visit Istanbul instead of my regular routes through Dubai and Doha.

I had done research on Touristanbul and was excited to experience it first hand. Tours are available on different days and times. Anyone who flies through Istanbul and has a waiting time of at least 6 hours can join any of the tours. You would need a visa to get out of Istanbul Atatürk Airport and to travel within the country. It is a very easy process to get an electronic visa and you can get all the needed visa information right here.

Based on my Tuesday morning tour (8:30am-11am), here are my observations:

Best things of the tour:

-Free
-You will get to see a variety of attractions in just two hours
-Two stops (Galata Bridge and Dolmabahçe Palace) for photo sessions are worth it
-Tour guide was very knowledgeable and helpful

Can be better of the tour:

-A much more immersive cultural experience might be gained through a longer tour
-20 minutes at Dolmabahçe Palace won’t give you enough time to visit the palace so a different location where the visitors can actually get to experience Turkish culture/history/food would be better
-A short stop at a local souvenirs shop towards the end of the tour would be good. I actually had to rush through the airport shops to buy the souvenirs after the tour.
-Since the longer tours include lunch or dinner, this short tour can include a local Turkish treat (can be eaten in the bus or when stopped for photo sessions). I had heard a lot about Turkish treats and wanted to enjoy it while there.

 

Reaching out

I was about to take a tour of Istanbul in a few hours. My phone battery was running low so I managed to charge it a little bit at the hotel. I knew it would not be enough to capture pictures and videos of this beautiful city.

On the scheduled group tour starting at 8:30am, I keenly listened to our tour guide calling out the boarding passes. He called out Amr Ismail who was heading to Miami after Istanbul. Once the tour started, I started talking to Amr and we talked about our travels and experiences so far. I also mentioned to him that my phone battery is running low and won’t be able to capture any pictures/videos of Istanbul. He quickly assured me that he can take the pictures and email them to me later on. Amr not only shared the pictures with me later on but now we have decided to stay in touch half way across the globe.

Sometimes reaching out for help is all you need to do. What’s the worst that can help? They can say no but anything beyond that is a better outcome. Sometimes we tend to get caught up too much in our differences that we don’t realize how understanding, caring and helpful people are.

Purpose, Incorporated

Purpose, Incorporated is the new book from Room to Read Founder and author of Leaving Microsoft to Change the World, John Wood. The book will be launching in February 2018.

Profit should not be the only purpose for a company’s existence. It has to equally have a purpose – a responsibility to serve its people and the community. It has to contribute to a greater good than just its stockholders. With a purpose integrated in its vision, it will benefit the company, its employees and the community in the long run. I can’t wait to get a copy of Purpose, Incorporated.

Get updates on the book at https://twitter.com/PurposeIncBook

 

The Best Way to Find More Time to Read (Farnam Street)

A colleague at work, Bijay Gurung shared a good resource on the best way to find more time to read. The blog was from Farnam Street. Found the blog very simple and insightful. I’m borrowing lines from the blog that stuck out to me:

As simple as it sounds, finding time to read boils down to choices about how you allocate your time. And allocating your time is how successful people increase productivity.

When reading, I generally take notes. I’m underlining, synthesizing, asking questions, and relating concepts from other things I’ve read. (I’ve heard that Bill Gates does the same thing while reading books).

If you’re a knowledge worker, you’re paid to use your brain, so it’s in your best interest to make that brain as big as possible.

Charlie Munger, voracious reader, billionaire, and vice chairman of Berkshire Hathaway, once commented: “In my whole life, I have known no wise people (over a broad subject matter area) who didn’t read all the time – none, zero.”

Warning: Side effects of reading more may include (1) increased intelligence; (2) an uncomfortable silence when someone asks you what happened on Game of Thrones last night and you say “Game of what?”; (3) better ideas; and (4) increased understanding of yourself and others.

Read the whole blog here.

 

Thamel delivers

Today was my mother’s birthday so my sister had sent a cake through Thamel.com. A representative from Thamel.com called us in the morning to know our location and gave us a delivery time (around 2pm). We didn’t know if it would be delivered on time. At 2pm, we got a call. The representative was near the neighborhood and made the delivery on time.

A few years back, we had waited hours for a cake to arrive at our home from Thamel.com. It was a bad experience and we had lost our trust with the e-commerce site. But now they had improved their customer service and delivered on their promise.

Many times just delivering on your promise is enough to delight the customer.

Bajeko Sekuwa in NYC

I saw an ad on Kantipur on Monday that stated Bajeko Sekuwa was opening its first international outlet in NYC.

A local restaurant from Kathmandu dreams big and starts an outlet in the city where you can find flavors from all corners of the world. This is laudable and I congratulate Bajeko Sekuwa’s management team for this. I have had pleasant experiences dining at Bajeko Sekuwa here in Kathmandu.

Just want to share my two cents on how Bajeko Sekuwa can thrive in NYC (based on my experiences of having lived both in NYC and Kathmandu).

  1. Establish a customer first brand from the beginning (Customer service is highly valued in the US. Each staff should be trained in customer service and should go above and beyond to please the customers.)
  2. Invite food bloggers/food writers for news organizations to your restaurant’s inauguration to generate publicity. I once took the role of a Nepalese Ambassador in Jackson Heights and it was a great way to generate publicity for the restaurant with an interested audience. There are thousands of foodies around NYC waiting to try a new cuisine or discover that new restaurant in town.
  3. Hire service oriented and proactive individuals to look after the restaurant’s website, social media pages and mobile app (if any) (Engagement is key especially in building the brand in a new market.)
  4. Be active in review sites and respond promptly. (Americans love reading reviews before checking out any place such as a restaurant/bar/club etc).
  5. Strive to become the best Nepalese restaurant in the US by providing excellent food and service mixed with the Nepali hospitality.

 

 

 

Read to succeed

Did you know that the average person reads two books a year but the average CEO reads four to six books a month?

Interesting. Seven-in-ten American adults (72%) have read a book within the past year, whether in whole or in part and in any format, according to a survey conducted in March and April according to data by Pew Research Center.

How do CEOs find time to read four to six books a month? What strategies can the CEOs be using to creating time to read the books? How does Microsoft co-founder Bill Gates reportedly read 50 books a year? I was very curious to find answers to the above questions. On my journey to find the answers, I found this useful video on How To Read One Book Every Week | JIm Kwik

What else do you recommend to reading lots of books?

 

I voted.

I voted in the National Parliament and Provincial Assemblies Election today.

Voting is our right. We choose candidates and put them in charge of decision making for our greater good. This is the power that we have as citizens. It’s important to exercise that power when you have it. You can’t complain when you don’t exercise that power when the opportunity is there.

Nepali citizens have been waiting for these elections for a long time. It’s a historic day. You’re not only playing a historic role in the elections but also choosing the type of future you wish/want for the country. As a citizen, I have responsibilities just like the candidates that I am choosing to elect. One of my important responsibility is to participate in the democratic process and vote. Voting itself is an important civic duty. I strongly believe that each vote counts and no one should feel like nothing will happen if he or she did not vote. We are making important choices today for a better future: many will go vote, some will not be able to vote for personal reasons (away from the polling stations, work, other responsibilities etc) and a few won’t participate at all no matter what. Which one are you?

My appeal is that everyone should go and vote. We will pick different candidates with different agendas and goals for the future. That is an important step for us to move forward together. We need to pick candidates that are results oriented, communicate well and deliver/over deliver on what they promise.

What choice are you making today? It’s a very important one. Act wisely.

 

 

 

 

 

Measuring performance

How do you measure your own performance? What’s your standard? Is it high enough, challenging enough, impactful enough?

The bar you have set for yourself is more important than what others have set for you. The goal is to keep pushing yourself to be better than yesterday, to be growing and evolve with the times. You can be inspired by others to push yourself. There is no lack of motivation for someone who has big dreams and chases them.

Measure your performance by the impact you have made in others’ lives, how happy you are by doing your daily work/living your passion, and what changes you have brought to make this world a better place. Now that’s quite a performance…

 

Speak like you mean it

If you tell a friend that you will meet him or her at a cafe at a certain time, be there.
If you tell a client that you will meet them at a place at a certain time, be there.
If you tell an acquaintance that you will meet him or her at a location at a certain time, be there.

Your words have weight. Speak so people can believe in your words. Speak so people can trust you. We should not make promises that we can’t keep neither make promises that we cannot deliver.
Maybe we should watch this video to remind us the power of words in our daily lives.

Right thing to do

They might have not asked but you felt right to share your wisdom and experience with them. They might have not heeded your advice but you felt right to say it anyway. They might not have cared but you cared enough for them to share what you know.

Sometimes you care too much for someone and give them advice/suggestions/tips. You have to. It’s your responsibility as a leader, communicator and a human being. The journey is long and it’s important to learn from experiences and knowledge of others. We can’t afford to make the same mistakes again and again. It’s our duty to guide the next generation and give them the tools to fish.

Your job is to care enough to make a difference in someone’s life. Your job is to have empathy in others. Your job is to tell the truth and do the right thing.