In service focused businesses, meeting and exceeding clients’ expectations is everything. Providing excellent client service is both an art and a science. You can learn a lot from others’ experiences, read book(s) and blogs and watch relevant content to understand what client servicing is. Then there’s the exciting part of actually managing clients yourselves. That’s…
Tag: leadership
Will you have the audacity to wave ’em off?
Jeremy Lin of the New York Knicks waved off his teammates to take the game winning shot in Toronto against the Toronto Raptors on February 14, 2012. Why is this a big deal? It’s a big deal because we witnessed an Asian man in the NBA have the confidence to say that I’ve got this…
Who’s the most valuable member of the company?
Since it was the founder/co-founders’ idea that led to the company’s start, is she/he/them the Most Valuable Member (MVM)? Sales team brings in clients and revenue. Are they more valuable then? How about the technology team that made the software which the sales team sold? And the human resource team who found and hired the…
What’s your dominant question?
Jim Kwik, author of Limitless says a dominant question is the thing we keep asking ourselves, over and over throughout our day. It’s what drives our decisions in the moment and focuses our obsessions when we’re alone. He says the dominant question feels permanent but it is not. “The questions you ask yourself will shape…
Useful resources on curiosity and questions
Articles/blogs: The DNA of the World’s Most Innovative Companies Curiosity is a Must-have Skill The Business Case for Curiosity Forget Brainstorming. Try Questionstorming Why must businesses step back in order to move forward? Videos: How to Ask Better Questions | Tim Ferriss The Truth about Being the “Stupidest” in the Room | Simon Sinek Podcasts:…
Asking questions to understand better
Simon Sinek, author of Start With Why and other books says that “asking questions doesn’t mean you’re the stupidest person in the room; it usually means you’re the only one brave enough to speak up.” Some of the reasons why we aren’t asking enough questions even when we don’t understand the topic of discussion are…
Organizations that grow
In Carol S. Dweck’s groundbreaking book, Mindset: The New Psychology of Success, she talks about the research that Jim Collins and his team did on what made companies move from being good to being great. The five-year study showed that there were several factors that distinguished the thriving companies from the others. In Jim Collins’…
Take care of your employees.
We’ve heard the phrase many times “Employees are a company’s greatest asset.” Do you think most companies actually believe that phrase in their core and behave accordingly? That’s a profound statement that companies have to visit and revisit all the time. Some well established companies tout all the benefits they provide to their employees but…
The foundation
A lot of projects get started. Some big and some small. Yet, I believe the right team can make all the difference and the project’s foundation is very important. I have been part of many projects including planning company events. Most recently, I was part of a team that organized our company’s annual gala. Our…
The Next Right Thing
Leadership has to evolve. To constantly take on newer challenges and lead the pack. To drive the culture forward. People are looking for ways to make an impact in the world. They are searching for the next big thing to attach their name to. They want to contribute and they want to matter. At times,…