The long drought in team engagement

A company, WeAreGrowing Inc. decides to add several new team members to its company. They place ads, go through job sites, and recruiters to find and interview the best talent to join their growing company. Lots of time, human resources, and energy goes into finding the right candidate(s) for the roles and after several interview(s), the team members are selected and officially onboarded into the company.

For the new team members, the first few days and weeks are exciting at WeAreGrowing Inc. As the weeks and months go by, these new team members are not “new” anymore and become “regular employees.” As WeAreGrowing Inc. continues to grow, they add more new team members and so on. Sometime in the distant future, few team members decide to leave WeAreGrowing Inc. for various reasons – join another company, higher studies, start their own venture, etc. Then WeAreGrowing Inc. become highly alert on the recent layoffs and in a move to not lose the team members plans to meet them. HR and managers talk to the team members about how much the company values them and promises that the company will continue to grow. Yet the team members share that their plans to move on were made months ago and felt that their personal and professional growth was stagnant for sometime and were not growing at WeAreGrowing Inc.

There seems to be a long drought in team engagement between when new team members join a company and when they decide to leave. A company can convince itself that they did whatever they can at their disposal to keep the team member(s) engaged and growing. However, team members feel that the company did not engage them enough or challenge them enough or show tangible growth during the time they were with the company. Addressing the team engagement issues when the team members are almost out the door is too late!

If a company sincerely believes that the team is their biggest asset, then they should treat them as such – keep them engaged and challenged throughout the team members’ journey within the company. It’s more expensive for companies to find and hire new talent than keeping the current talent engaged and productive. Better for the company to approach their people that they can leave at any point and realize that the team members have many other career choices as well. You (HR, Managers, Founders or Leaders) just have to deliver the message and show that staying with the company is the best career choice for the team members!

Underrated : Thoughts on the documentary

I finished watching the Stephen Curry : Underrated documentary on Apple TV.

The documentary tells of almost a fairy tale like story of how Stephen Curry who was overlooked throughout his basketball journey (high school, college, early NBA years) to ultimately becoming a 4 time NBA champion (so far). Stephen’s journey to the NBA was filled with challenges and underestimations. However, he kept going, working on his game, and continued to reach newer heights.

Stephen had a lot of people helping him on his basketball journey – family, coaches, team members, and the community. He emphasized how important his Davidson coach, Bob McKillop and his Davidson team members were critical to his confidence and growth on the basketball court especially in his early years at Davidson.

It’s an incredible sports documentary and highly recommend watching it for Stephen Curry fans as well as for any sports fan.

Skills Degree

What if we could have a Skills degree similar to a College degree?

A Skills degree would show all the skills you have accumulated over the years. Writing skills, editing skills, sales skills, Excel skills, technical skills, marketing skills and more skills. In a knowledge economy, our skills are our biggest assets. Skills are learnable and we can get better overtime with practice and repetition.

What skills do you have or working to be better at?

A College Degree is great but not required. 

I saw this on a job vacancy post.

A college degree is great but not required. What’s more important is having the skills to do the job.

Skills are the way to go. Whether its for an Account Executive, marketing, or technical role, skills are becoming important than ever. With the speed of technological developments everyday and shortage of skilled talent across various industries, skilled professionals will continue to be in higher demand across the globe.

What skills can you gain while in college and what skills can you gain outside of college?

Less Meetings, More Productivity

Meetings fill up a work day. There’s a meeting here and a meeting there. Then the day is almost done and we still have a lot of important work to be done.

With remote work being a part of our professional lives, video conferencing tools so easy to use (Zoom, Meet, Teams), and devices at our hands, we could be taking meetings from anywhere. An organized meeting with an agenda, meaningful audience engagement, and clear next steps is well worth it. However, many meetings fall off the mark and we end up just looking busy and not getting much work done. There’s a huge opportunity cost to meaningless and unproductive meetings when the team could be working on more productive and important tasks. A CBS News article stated that “Based on how much time workers said they spend in nonessential meetings as well as their salaries, the survey estimated that organizations employing 5,000 people waste around $100 million annually on unnecessary gatherings.”

What are the solution(s) then?

Meeting Purpose: Before setting up a meeting, asking ourselves is this meeting necessary, what’s the agenda, who is absolutely needed for this meeting, what can be the end result of this meeting etc. Being absolutely clear on these few questions can make a huge difference on how the meeting goes.

Meeting Audit: Once meetings have been on the calendar, conducting a meeting audit from time to time is important. A meeting audit will consist of reviewing whether this recurring meeting is still necessary, what can be changed, and if possible can the meeting be removed from the calendar completely.

Meeting Scalability: Often times, there could be meetings conflict where the same key individual(s) are needed in multiple meetings. Considering if the next individual in charge can attend the meeting instead, can the meeting be recorded, or can the video conferencing platform create an AI Summary of the meeting are some options to make better use of our time at work.

Silicon Peaks

Pukar C. Hamal, Founder and CEO of SecurityPal, recently coined the term Silicon Peaks to capture the growing startup ecosystem of Nepal.

On his LinkedIn page, Pukar wrote that “The Himalayas have always been a source of inspiration for me. And given that 8 out of the worlds 14 highest mountains are located here including the highest (Mt. Everest) and the 3rd, 4th, 5th, 6th, 7th, 8th, and 9th(!) highest, it only felt natural to pay homage to the incredible Peaks we have here! And thus 🏔️*Silicon Peaks* 🏔️ was born!”

Silicon Peaks is here and will continue to grow! #SiliconPeaks

The color of the grass

A tourist from New York City, US visits Pokhara, Nepal for the first time.

The beautiful views of Phewa Lake and mountains from Pokhara’s Lakeside makes the tourist relaxed and joyful after a long time. The tourist lives a hectic lifestyle back home with job, daily commute, bills, and all the “luxuries” that come with city life. So the Pokhara scenery, atmosphere, and the local people make the tourist comfortable and appreciate everything that is around. The local Pokhara tour guide shows the tourist the best spots in the area and makes the tour enjoyable and memorable. The tour guide lives a relaxed lifestyle with seasonal tours when the tourist season is at peak and takes other temporary gigs in the off tourist season time.

The American tourist sees the tour guide and admires the simple life of the tour guide who is bestowed a place full of natural beauty, hospitable people, and delicious food. The tour guide sees the American tourist and admires the relaxed life of the tourist who is bestowed financial freedom, choices to splurge their money on, and travel flexibility.

What’s your Trillion Dollar Venn Diagram Of Success?

Dharmesh Shah, co-founder and CTO of HubSpot shares his thoughts on rare skills and the Trillion Dollar Venn Diagram Of Success (phrase credit to him).

Dharmesh shares that “You probably have a few valuable skills right now. The question is, how do you turn those skills into a successful career or company? By combining skills together. But combining any set of skills won’t necessarily get you where you want to go. You need to be strategic about which skills to acquire. Here’s my framework for combining skills to maximize your potential.”

https://youtube.com/watch?v=WghyEbmPWgk%3Fsi%3D08-AmPfcl47pxRhZ

Enjoying Vacation Time

Planning activities and leaving room for spontaneous moments is one of the best ways to enjoy vacation time.

I used to have an itinerary for my trips and go from one activity to another activity. With that type of schedule, I felt accomplished and proud. There was no much time for “unplanned” activities or moments to just relax or take a break. I was always on the go. If an activity or event started late or went over the scheduled time, we would have to rush and “new/other exciting activities” would have to be rescheduled until next time.

Now I find more joy in planning activities for my trips and leaving ample room to take a break, rest or do an activity that could come during my trip. It’s a better way for me to have an enjoyable vacation experience.

Engaging Company Culture

Engaging company cultures have empowered, creative, and growth oriented team members leading company culture events. Through empowerment, employees are given the decision making authority and independence to decide what activities bring out the best in the team. Through creativity, employees can be resourceful and come up with activities that are out of the box and meaningful for the team. Through a focus on growth-oriented activities, employees can initiate programs that integrate both learning and fun.

What’s your company culture like?

More Art than Science

With AI, Large Language Models (LLMs) and ChatGPT, the possibilities seem endless. In fact, it has made it very easy for us in various professions to go to ChatGPT, write a prompt, and get a good output in a span of seconds. With ChatGPT, we can have a solid starting point for an email to a client, a college essay, speech or anything that ChatGPT can help you with.

This means that the ART part is becoming more important and will continue to do so in the future. If every sales person or customer success manager in the company goes to ChatGPT to help them write emails, almost all will start to sound alike (if there’s no personalization done). If every student in the classroom goes to ChatGPT to help them write an essay, almost all will start to sound alike (if there’s no personalization done). And the list goes on.

Our creativity, personality, uniqueness, authentic experiences, and human emotions are where we create meaningful connections with others in the world we live in today. Bring your authentic self to the work that you do and have that human connection. Let AI take care of the rest!

Starting your venture

Bill Gross said in a TEDTalk that timing was the single most important attribute to startup success.

There’s no science to when’s a good time to start a venture. However, waiting for the idea to be perfect, or wanting to have all the “necessary” data points in the world to make the launch decision or just plain waiting probably won’t do much good to your “exclusive” idea.

Ship your idea. Gather feedback from prospects/customers. Iterate based on learnings. Keep going!

Am I hunting Antelope or Field Mice?

A lion is fully capable of capturing, killing, and eating a field mouse. But it turns out that the energy required to do so exceeds the caloric content of the mouse itself. So a lion that spent its day hunting and eating field mice would slowly starve to death. A lion can’t live on field mice. A lion needs antelope. Antelope are big animals. They take more speed and strength to capture and kill, and once killed, they provide a feast for the lion and her pride. A lion can live a long and happy life on a diet of antelope. The distinction is important. Are you spending all your time and exhausting all your energy catching field mice? In the short term it might give you a nice, rewarding feeling. But in the long run you’re going to die. So ask yourself at the end of the day, “Did I spend today chasing mice or hunting antelope?”

The above excerpt is taken from Tim Ferriss17 Questions That Changed My Life who had quoted Newt Gingrich, former Speaker of the U.S. House of Representatives using the above analogy.

Scale or Small – which one?

Which one is better for your enterprise? Going for Scale or Staying small?

If you run the best coffeeshop in town, do you focus on opening 100 more around the country or making the flagship coffeeshop the only one available and best in the world? If the decision to open 100 franchises of your coffeeshop, came with ownership dilution, longer working hours, more work travel to setup franchises, more stress, less personalized experiences for your customers, would you still want to do it because the financial upside is huge? If the reasons you started the coffee venture in the first place – delighting customers daily, creative and financial freedom, doing something that you are passionate about are available to you with one coffeeshop, would having MORE coffeeshops make you happier or less?

It would certainly help to revisit why you started your entrepreneurial journey in the first place!

Want to become better at…?

Want to be a better writer? keep writing.

Want to be a better storyteller? keep telling stories.

Want to be a better leader? keep leading.

Want to be a better creative? keep getting creative.

Want to be better negotiator? keep negotiating.

Want to be a better coach? keep coaching.

Want to be a better teacher? keep teaching.

Want to be a better manager? keep managing.

Want to be a better mentor? keep mentoring.

Want to be better skilled at any craft? Keep at it.

Prioritize and work on the craft that you want to become the best in the world at.

Effective Corporate Training

In Carol S. Dweck’s ground breaking book, Mindset The New Psychology of Success How We Can Learn To Fulfill Our Potential, she shares how to make corporate training programs effective.

She mentions:

Look for talented managers who also embody a growth mindset.

Train leaders, managers, and employees to believe in growth, in addition to training them in the specifics of effective communication and mentoring.

Creating a growth-mindset environment in which people can thrive which involves: presenting skills as learnable, conveying that the organization values learning and perseverance, not just ready-made genius or talent, giving feedback in a way that promotes learning and future success and presenting managers as resources for learning.

A belief in human development can make corporate training programs effective and help generate the results needed.

Talent vs Skill

What is Talent and what is Skill? Are they the same or different?

Talent is a natural ability to gain a skill or set of skills. Skill is the ability to complete a set of tasks well. Skills are learned and we get better at a craft by practicing intentionally over a period of time. If we want to become better writers, athletes, teachers (or at anything), we can because it’s an skill or set of skills. The beauty of identifying and understanding that something is a talent or a skill is liberating and profound. Once we find clarity that it’s an skill, we can learn and become better at it. Having talent does not mean that hard work, discipline, effort (and others) are not that required or important to become excellent at a craft or a task. While some who are talented can understand or do certain tasks better because of their “natural ability” or “gift”, talent by itself would not be enough for them to be excellent or world-class in their craft.

Here’s a simple distinction between Skill and Talent.

SkillTalent
DefinitionAn ability developed with practiceA natural affinity for a skill
ExplanationAn ability that, with practice, a person can become an expert inAn ability one is born with that, when nurtured, can develop more quickly than those without the
innate talent
ImpactsAnyone willing to work on itFewer people, who must be born with it
DevelopmentTraining, education, coaching, and practiceNature, along with training,
mentoring, education, and practice
Source : https://www.upwork.com/resources/difference-between-skill-and-talent

Seth Godin, author of The Practice Shipping Creative Work says that “It’s insulting to call a professional talented. She’s skilled, first and foremost. Many people have talent, but only a few care enough to show up fully, to earn their skill. Skill is rarer than talent. Skill is earned. Skill is available to anyone who cares enough.”

So was Micheal Jordan talented or skilled or both when it comes to basketball? Was Mira Rai a “gifted” trail runner than other runners? Is Warren Buffet more skilled or talented or a mix of both at analyzing businesses and financial numbers?

Custom Work Hours

What if employee(s) chose the hours they want to work for in a week instead of a regular Monday through Friday from 9am-5pm as long as the total came to be close to 40 hours per week?

Would employees’ productivity increase or decrease because of the work time flexibility, employees choosing their shift based on their schedule and time(s) they feel or are most productive, and the employers prioritizing results over quantity of hours logged by employees?

Is Custom Work Hours the next iteration of the current work model (from an industrial era system of 9 to 5 and hybrid office/remote work model)?

Why do companies still have a 9 to 5 Monday through Friday work model? Is this work schedule really serving the needs of the company, clients, or its employees?

Attitude and Skill

Attitude and Skill were found to be the two key differences between great competitors and good ones in swimming in a study done by Daniel F. Chambliss and shared through his paper “The Mundanity of Excellence: An Ethnographic Report on Stratification and Olympic Swimmers.”

Daniel reviewed the habits, backgrounds, and performance of competitive swimmers and discovered that attitude and skill were the main differentiators between the great swimmers and good swimmers. The great swimmers swim differently (strokes, turns etc) than the good swimmers. The great swimmers have practiced and honed their skill(s) and technique(s) over a period of time. Also the great swimmers came with a different attitude to their swimming training compared to the good swimmers.

How are you approaching your craft everyday and where’s your current skill level at that craft?

Customer experience ownership

On a recent weekend, we were shopping at a local Marshalls store and picked up few items to purchase. One of the items was on sale and another similar item was not on sale. When we were checking out the products from the store, the cashier suggested that the other similar item might be on sale too. She checked with her manager and confirmed that the item was on sale too and provided us the sale price.

We walked away from Marshalls that afternoon feeling that the cashier took ownership of the customer experience and looked out for the shopper. We had not requested the cashier to see if the item was on sale and she was proactive to give the customer a better store experience. She cared enough to provide the customer with the actual sale price of the item. If she didn’t care enough, she could have just scanned the product and charged us what was listed on the item’s price tag. With that, the store could have received a little bit more money from us and we would still be fine with it.

The ownership and care shown by the employee has now given us another reason to continue to shop at Marshalls. When customers have an abundance of shopping options (online or other retailers), employee ownership and care for the customer experience goes a long way. Delighting customers is just an empathy away!