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Author: Nirmal Thapa

Required course for high schools and colleges

Posted on by Nirmal Thapa

An important course that’s urgently required and needed in high schools and colleges is Lifelong Skills.

The Lifelong Skills course will cover why certain skills are important no matter what career a student chooses to pursue after their academic years, how to build productive habits for personal and professional growth, and why no matter what educational degree someone holds, gaining skills will be a lifelong journey. Skills will take students and professionals further in their career than talent alone!

Certain skills are valuable lifelong skills: communication, listening, writing, creative, team work, curiosity, authenticity, personal finance management, selling, teaching, coaching, learning, reading, adaptability to name some. If we become aware of these skills and sharpen them early in our professional journey, we will be better suited and authentically successful in the dynamic world that we live in. Technology will continue to become better, faster, cheaper and the more we hone our “human” skills, the better prepared we will be.

Besides the academic subjects we teach in high schools and colleges, it’s high time that we teach students Lifelong Skills and cover the basics to get them ready for the next chapter in their academic and professional careers.

Characteristics for Excellent Customer Success

Posted on by Nirmal Thapa

No matter what industry, product/service your company sells, your company stage and more, there are certain characteristics that are foundational to providing excellent customer success.

Empathy.

Care.

Positive Attitude.

Proactive.

Creative.

Open minded.

Organized.

Team work.

Flexible.

What more would you like to add?

 

 

Productive work days

Posted on by Nirmal Thapa

Each work day can feel the same yet be so different.

Monday comes around, meetings and more meetings, and then we’re already planning for the weekend and beyond.

To make our working hours count and make our days productive, we can start our days with intention and finish with learnings and reflections from the work day.

What’s our intention today? Intentions could be I want to become better at doing client presentations or I want to learn more about Generative AI through meaningful discussions with colleagues. The intention helps set a goal for the day.

What did we learn today? We can learn a lot in a given day. We don’t have to be enrolled in a course or a seminar for us to learn something new each day. At the end of the work day, we can take a few minutes to write down what we learned today and reflect on how the day went.

 

Work from home/office

Posted on by Nirmal Thapa

Once upon a time on a weekday, people got up, got ready, and commuted to a physical work location.

That was the “normal” work routine in many places globally.

On Monday morning, individuals got ready, had breakfast at home/in their commute to work, worked for 8 hours, and then returned home. Same routine for 5 days a week. 2 day weekend and long weekends on certain holidays. Lots of time and money spent on commuting to and from work. How productive this “system/structure” has been is up for debate. Working from home was way less common than it is today.

These days, individuals get up, get ready, and work from their home work station all 5 days of the week or commute few times to their physical work location or still commute 5 days a week. A hybrid work model seems to be here to stay and both employees and employers benefit from this.

Are leaders born or made?

Posted on by Nirmal Thapa

Leaders are made.

Leadership is a skill.

Individuals become better leaders by honing their leadership skills.

To hone leadership skills, take the lead wherever possible-community, company, family etc.

We all start from somewhere and become better with practice, smart work, learning, and reflecting.

Startup Founder Credit

Posted on by Nirmal Thapa

Do startup founder(s) get more credit for the startup’s success or blame for its failure than other members of the startup (managers, technical leads etc)?

We know of founder(s) who started companies but what about the initial 5 to 50 employees who helped the startup grow.

What contributes to a startup’s success? Is it the founder(s)’ idea, their execution, their initial key hires, or just the timing of their idea(s)?

How much should we praise founder(s), recognize their successes and failures, and attribute to the startup’s growth?

Travel Tips from Road Trips

Posted on by Nirmal Thapa

Road trips are fun and adventurous with a good group, couple or on our own.

If we’re driving to a destination, we can choose some places to stop along the way that interests us : local eats, city attractions, must-see locations/landmarks and other interest(s) we have.

A good mix of planned activities/stops along the way and unplanned stops to see if certain locations/ landmarks seem exciting can make the journey memorable.

Few good music playlists, podcasts, and audio books can make the travel fun and entertaining.

Packing healthy snacks and drinks provides needed fuel and energy to our body!

Useful college workshops

Posted on by Nirmal Thapa

Workshops that could provide tremendous value to current college students especially after they graduate are:

Financial Management

Priority Management

Skills Development

Health and Fitness

Leadership

Networking

I Asked A Ton Of Questions.

Posted on by Nirmal Thapa

One of my favorite parts from Kobe Bryant’s The Mamba Mentality How I Play book is the page with the heading I Asked A Ton Of Questions. In that page, Kobe shares:

I asked a ton of questions.

I was curious. I wanted to improve, learn, and fill my head with the history of the game. No matter who I was with—a coach, hall of famer, teammate—and no matter the situation—game, practice, vacation—I would fire away with question after question.

A lot of people appreciated my curiosity and passion. They appreciated that I wasn ’t just asking to ask, I was genuinely thirsty to hear their answers and glean new info. Some people, meanwhile, were less understanding and gracious. That was fine with me. My approach always was that I’d rather risk embarrassment now than be embarrassed later, when I’ve won zero titles.

Image by : Andrew D. Bernstein

Are workshops the way to go?

Posted on by Nirmal Thapa

Workshops are focused, interactive, and the results can be immediate.

With the current pace of technological advancements, workshops are more effective than year long programs to get faster and effective results.

The format of workshops enables participants to learn a new skill, become more knowledgeable about a topic/subject, interact with other team members etc. in a short time frame.

Online workshops can be as effective as in person workshops and can have participants from various parts of the world.

Which workshop(s) have you attended recently or planning to participate in?

Beauty of Simplicity

Posted on by Nirmal Thapa

Simplicity is the ultimate sophistication. – Leonardo da Vinci

Everything should be made as simple as possible, but not simpler. – Albert Einstein

Nothing is more simple than greatness; indeed, to be simple is to be great. – Ralph Waldo Emerson

The commonplace about Italian cooking is that it’s very simple; in practice, the simplicity needs to be learned, and the best way to learn it is to go to Italy and see it firsthand. – Bill Buford

To me, the extraordinary aspect of martial arts lies in its simplicity. The easy way is also the right way, and martial arts is nothing at all special; the closer to the true way of martial arts, the less wastage of expression there is. – Bruce Lee

Productive from home

Posted on by Nirmal Thapa

How will the current and future of work look like? Is the hybrid work model here to stay?

Mark Ma, an associate professor of business administration for Pitt Business, and Yuye Ding, a Ph.D. student in Katz Graduate School of Business, looked at Standard and Poor’s 500 firms — the largest companies listed on U.S. stock exchanges — that had implemented return to work mandates, forcing employees to be in the office five days a week.

The results from the research study showed that while many of the companies said they were bringing employees back to the office to improve the bottom line, there were no significant changes in financial performance or firm values after the mandates were implemented. However, there was a sharp decrease in employees’ job satisfaction.

To keep employees’ happy and still maintain strong financial performance, companies should be more flexible and allow employees to work from home depending on their work nature, product/service, customers, industry etc. If productivity, work quality, and financial performance are not being negatively impacted by employees working from home, companies should allow employees work from home flexibility and provide support to them.

Simple, easy, and best choice!

Posted on by Nirmal Thapa

I love chicken wings!

Buffalo, NY has many restaurant and bar options to have the best chicken wings. There are favorite local chains as well as renowned food establishments. We recently visited The Nine-Eleven Tavern located in 9-11 Bloomfield Ave, Buffalo, NY. Established in 1981, the The Nine-Eleven Tavern is a Cash only establishment and opens on Tuesday through Saturday from 4:30pm-8:30pm.

In The Nine-Eleven Tavern’s menu, they offer Chicken wings – Wings are prepared mild, medium, or hot and include celery and bleu cheese or ranch dressing. For the sizes, you can choose 10, 20, 30 or 50 wings. They also offer Finn fries, Pizza Stix, Chicken Fingers, Corned Beef Sandwich and variety of extras. You can also buy a jar of their Wing sauce. I loved the chicken wings served on their special sauce. There’s only one sauce flavor you can pick and their wings are simply the best I’ve had so far!

From The Nine-Eleven Tavern, we can also takeaway some key business pointers.

Why offer too many sauce choices for the wings to customers when you can offer your best sauce and have customers come to enjoy what you serve best?

Why take credit cards if you can only take cash and avoid credit card transaction fees, credit card machines, and other credit cards related hassles that can come up?

Why open the tavern for long hours everyday if you can offer a window for customers to come and enjoy the wings?

Attracting top talent to your company

Posted on by Nirmal Thapa

How about sharing your biggest and limitless vision for your idea/company with your team and prospective employees?

One of the single most important reasons for top talented individuals to join a startup, growing company or even a multinational is the vision of the company’s founders or the company’s management/leadership team.

People switch jobs and careers all the time. Besides financial compensation package, benefits, perks etc., the most talented individuals are also looking to work on the biggest challenges, make tangible impact, and leave their own mark along the way. Next time you want to attract the best talent from the job market, share your idea and vision with them. See how that turns out!

Leadership’s role in Culture

Posted on by Nirmal Thapa

Culture has to be created.

Leaders are responsible for creating the company culture, growing it, and evolving it overtime.

Although each team member contributes to the company culture, a dedicated team is needed to focus on bringing people together through various initiatives and activities.

The leadership team has to also participate in company culture activities so the rest of the team knows that it’s important and active participation is encouraged.

Is the leadership team visible in the company activities that the team has put together? How engaged is your team in company initiatives and activities? Do the same team members show up for all the company activities?

Marketing or Product development – Which first?

Posted on by Nirmal Thapa

Should you develop your product first or start marketing the idea first?

If the idea has some legs to become a business, building a Minimum Viable Product (MVP) first could help. Once you’ve build an MVP, you can test it out with potential customers. Collect feedback from early users of your product/service and continue developing it to create the best value to your product/service users. Marketing the product/service once you’ve built a user base would be prudent.

Product development and marketing will go hand in hand overtime. In the initial stages, product development should be prioritized over marketing. An excellent product/service will always be easier to market!

Running a Tech company

Posted on by Nirmal Thapa

In running a tech company, a lot of times the challenge is the company part not the tech.

Tech problems might have easier solutions than people problems.

The tech stack should not be the only focus if you want to build a successfully growing company.

Take care of both the tech and people (more importantly) and you have a chance to make the impact you seek to make!

The Great Nepali Diaspora (TGND) Networking Event on May 2

Posted on by Nirmal Thapa

Join us at The Great Nepali Diaspora networking event in Buffalo, NY on Thursday, May 2.

The Great Nepali Diaspora (TGND) is a community of exceptional global Nepali talent that aims to nurture connection, collaboration, and camaraderie to create impact at scale. TGND is a non-profit organization registered under Article 501 (c) 3 in the state of New Jersey in the United States.

To register for the May 2 event, please visit this link: https://partiful.com/e/0f2Ywi2TtXP4yXM3j2Vt

Coaching Teams for Global Customer Success

Posted on by Nirmal Thapa

Multinational companies need to coach their team to handle clients based in different time zones, cultures, languages, and more. Easier said than done. Countless number of hours, sessions, content, and materials are shared internally to help the company’s team to properly and successfully interact with global clients.

A few tips on coaching teams for Customer Success with global clients (North America based):

1. Conduct sessions between team members based in Customer regions and other office locations. If your company’s customers are based in the US and you have a team based in Nepal, then have your Nepal team members interact as much as possible with their US counterparts. Similarly, if your company’s customers are based in Nepal and you have a team based in US, then have your US team members interact as much as possible with their Nepal counterparts. These sessions should focus on cultural greetings, acceptable language and behaviors, ways of doing business in each culture etc.

    2. Inter-office company visits. Organize company visits between your US team and Nepal team members. Nepal based team members will visit the US and learn about US culture and business and vice versa. These cross cultural experiences will add tremendous value to the respective team members and organizing knowledge sharing sessions post the team members’ visit can be fruitful and productive to the rest of the team.

    3. Look outside company’s network for cultural learnings. Besides facilitating ways to internally assist the team members based globally, do look outside your company to find creative ways to provide team members with wider cultural knowledge and experiences. If a team member’s friend or family member is visiting the US or Nepal for a short period or someone is moving to study or work in the US or Nepal, meet them and hear their experiences and share your experiences as well. You’ll get a broader perspective on the culture and it can enrich your cultural knowledge and cultural nuances.

    Everyone agrees with your idea(s)

    Posted on by Nirmal Thapa

    If a team lead/manager or someone in a position of “authority” shares an idea for a new tool/process/policy (or something) and everyone on the team agrees to it without any discussions, questions or feedback, does that mean that idea was flawless?

    If there were no discussions, questions or feedback to the idea shared by the team lead or manager, is the team completely on board or do they feel their feedback does not matter or they did not want to be the “sole” individual who disagreed with the idea or did not have the “authority” to raise their voice in that particular space? No matter how well thought out the idea was by the team lead or manager, there are always areas that can be further polished, improved, or worked on. If you want your idea(s) to be well thought out, it’s important and helpful to have discussions, questions and feedback session with your team.

    If your team always agrees with the idea(s) you share with them without any discussions, questions, or feedback, it would probably be a good time to assess what type of culture you’ve actually created with your team.

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