“The most important thing business leaders must do today is to be the “chief question-asker” for their organization” says Dev Patnaik of Jump Associates.
Patnaik says that “the first thing most leaders need to realize is, they’re really bad at asking questions. The business executives rose up through the corporate ranks because “they were good at giving answers. But it means they’ve had little experience at formulating questions.” Without the company leadership setting the tone and culture to the rest of the organization that asking questions are important and critical to the business growth, it’s no surprise that the employees are not asking any or enough questions. If the employees who understand the company’s products/services are not asking any or enough questions to the customers/end users for feedback, or asking questions to explore new products/services in the market, the company will become stagnant and the competition will take over.
Adam Bryant, The New York Times Corner Office Column writer says that “the best leaders understand that asking open, exploratory questions can help them figure out what’s coming and where new opportunities lie, so that they can lead their company in new directions.” Leaders have to show vulnerability and humility to ask questions which is more important than upholding the persona of the leader who must “be all-knowing, decisive, and in possession of infallible gut instincts, all of which leaves little room for questioning.”
Are you the company’s “Chief Question-Asker”?
Quotes are from “A More Beautiful Question” by Warren Berger